Grounded in your policies
Shipping times, returns, opening hours, warranty terms — the AI answers from the documents and pages you added, and shows which one it used.
An AI customer support agent trained on your own help content
Most support volume is the same handful of questions asked in a hundred different ways. Varyndo builds an AI that answers those from your real policies and documents, and escalates everything else to your team.
Always on
Evenings, weekends and holidays are covered. Visitors get a straight answer instead of a contact form and a two-day wait.
Clean human handover
When a case needs judgement, the AI stops and flags it. Your team opens the thread with the full conversation already there.
One inbox for everything
Filter by status, see what needed a human, and mark conversations resolved. Every unanswered question becomes a knowledge gap you can fix in one click.
Built for support teams, not for prompt engineers
The parts that usually take weeks of integration work are already part of the product.
- Answers from your help content with source citations
- Escalation rules you write in plain language
- Needs-human filter and takeover in the conversation inbox
- Knowledge gap log with AI-suggested answers to approve
- Versioning so you can roll back a change that made things worse
- Per-AI analytics for volume, resolution and handovers
Deflection is only useful if the escalations are good
An AI that answers 70% of questions but drops the other 30% is a worse experience than no AI at all. The handover is the part customers remember.
Varyndo treats escalation as a first-class feature: detection when the AI is out of its depth, a clear status in the inbox, and the whole transcript in front of the agent who picks it up, so the customer never repeats themselves.
Frequently asked questions
Will the AI answer questions it shouldn't?
You set rules in plain language — what it must never promise, what it should always escalate. Anything outside its knowledge is answered with an honest 'I don't know' and a handover offer.
How does human handover work?
When a visitor asks for a person, or the AI detects it cannot help, the conversation is flagged as needing a human in the inbox. Your team takes over and replies in the same thread.
What content should I give it?
Start with your help pages, terms, shipping and returns policy, and the answers your team retypes most often. You can add documents at any time and the AI uses them immediately.
Does it work outside office hours?
Yes. The AI answers whenever someone opens the widget, and anything it flags for a human is waiting in the inbox when your team is back.
Keep exploring
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